Terms of Service

These terms govern your use of the Authagonal service operated by Sam Critchley (ABN 69 472 204 717), an Australian sole trader ("we", "us", "our"). By creating an account or using the service, you agree to these terms.

1. Service description

Authagonal provides multi-tenant authentication infrastructure including OAuth 2.0 / OpenID Connect, SAML SSO, SCIM user provisioning, MFA, and a tenant management portal. The service is provided as a hosted platform ("SaaS").

2. Account responsibilities

• You must provide accurate information when creating your account.
• You are responsible for maintaining the security of your account credentials and API keys.
• You are responsible for all activity under your tenant, including end-user data and configuration.
• You must not use the service for any unlawful purpose or to facilitate unauthorised access to third-party systems.

3. Subscription and billing

• Paid plans are billed monthly via Stripe. Your subscription begins when you complete checkout.
• Each plan includes a monthly active user (MAU) limit. If your plan supports overage and you have enabled it, excess MAU is billed at the per-user overage rate for your plan.
• You may change or cancel your plan at any time through the Stripe billing portal. Cancellation takes effect at the end of the current billing period.
• We reserve the right to change pricing with 30 days notice. Price changes do not affect the current billing period.

4. Data ownership

• You own all data stored within your tenant, including end-user records, client configurations, and audit logs.
• We do not access your tenant data except as necessary to provide the service, respond to support requests, or comply with legal obligations.
• You may export your data at any time via the portal backup feature or the SCIM API.

5. Service level

• We aim for 99.9% uptime for the authentication endpoints. This is a target, not a guarantee, during the initial launch period.
• Scheduled maintenance will be performed during your configured maintenance window (default: 4:00 AM UTC) where possible.
• We will notify you of planned downtime via email with at least 24 hours notice.

6. Acceptable use

You must not:

• Attempt to access other tenants' data or infrastructure.
• Use the service to store sensitive personal information beyond what is necessary for authentication (e.g. do not store health records, financial data, or government identifiers in user profile fields).
• Exceed rate limits or intentionally degrade service performance for other tenants.
• Resell or sublicense the service without our written consent.

7. Suspension and termination

• We may suspend your tenant if your payment fails. A 14-day grace period applies before suspension.
• We may terminate your account for material breach of these terms with 7 days written notice.
• Upon termination, your data is retained for 30 days to allow export, then permanently deleted.

8. Limitation of liability

To the maximum extent permitted by Australian law, our total liability for any claim arising from or related to the service is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages including loss of data, revenue, or business opportunities.

Nothing in these terms excludes or limits liability that cannot be excluded under Australian Consumer Law.

9. Governing law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

10. Changes to these terms

We may update these terms from time to time. Material changes will be communicated via email with at least 30 days notice. Continued use of the service after the notice period constitutes acceptance of the updated terms.

11. Contact

For questions about these terms, contact us at support@authagonal.io.